Shipping Policy

At Royal Dhofar Frankincense, we are committed to providing a smooth and reliable shipping experience for every customer.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Please note that processing times may be slightly longer during holidays, sales periods, or high-demand seasons.

Shipping Times

Estimated delivery times may vary depending on the destination, shipping carrier, customs processing, and other factors outside our control.

Typical estimated delivery time:

7–15 business days

In some cases, international shipping may take longer due to customs clearance or carrier delays.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on your location and selected shipping method.

Any available free shipping offers will be clearly displayed on the website or at checkout.

International Shipping

We may ship to selected international destinations. Delivery times and shipping costs may vary by country.

Customers are responsible for any customs duties, import taxes, or local fees that may apply in their country. These charges are not included in the product price or shipping cost unless stated otherwise.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, when available.

Please allow some time for tracking updates to appear after the shipping carrier receives the package.

Incorrect Shipping Information

Please make sure your shipping address is accurate before placing your order.

Royal Dhofar Frankincense is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at:

support@royaldhofar.com

Delayed or Lost Packages

While we do our best to ensure timely delivery, delays may occasionally happen due to customs, weather, carrier issues, or other circumstances beyond our control.

If your package appears to be delayed or lost, please contact us and we will help you investigate the issue with the shipping carrier.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include your order number, clear photos of the damaged product, and photos of the packaging so we can review the issue and assist you.

Contact Us

If you have any questions about shipping, please contact us at:

support@royaldhofar.com