Frequently Asked Questions
What is Royal Dhofar Frankincense?
Royal Dhofar Frankincense is a premium brand offering authentic Omani frankincense and carefully selected natural products inspired by the heritage, purity, and timeless aromatic rituals of Dhofar, Oman.
Where does your frankincense come from?
Our frankincense is sourced from Oman, with a focus on the heritage-rich Dhofar region, known worldwide for producing some of the finest frankincense resin.
What is Hojari frankincense?
Hojari frankincense is one of the most valued grades of Omani frankincense. It is appreciated for its clean aroma, natural resin quality, and traditional use in incense, aromatherapy, meditation, and wellness rituals.
How do I use frankincense resin?
Frankincense resin is commonly used by placing a small amount on charcoal or an electric incense burner. As it warms, it releases its natural aromatic smoke. Always use incense products in a well-ventilated area and never leave burning charcoal unattended.
Can frankincense be used for skincare?
Some skincare products may contain frankincense as part of their ingredient profile. Please follow the usage instructions on each product page. Do not apply raw resin directly to the skin unless the product is specifically designed for topical use.
Are your products natural?
Many of our products are inspired by natural ingredients such as frankincense, honey, oils, incense, and skincare essentials. Please review each product description for specific ingredients and usage details.
Are your products safe to use?
Our products should be used according to the instructions provided. If you have allergies, sensitive skin, medical conditions, or are pregnant or nursing, please consult a qualified professional before using skincare, fragrance, incense, or wellness products.
Do you ship internationally?
We may ship to selected international destinations. Shipping availability, rates, and estimated delivery times are shown at checkout based on your location.
How long does shipping take?
Orders are typically processed within 1–3 business days. Estimated delivery time is usually 7–15 business days, depending on destination, carrier, customs clearance, and other factors outside our control.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking details when available. Please allow some time for tracking updates to appear after the carrier receives the package.
Can I return my order?
We accept eligible return requests within 14 days of delivery. Items must be unused, unopened, in their original packaging, and in the same condition received. Some items may not be returnable for hygiene and safety reasons.
Which items cannot be returned?
Opened or used skincare, perfume, honey, incense, and consumable products cannot be returned unless they arrive damaged, defective, or incorrect. Sale items, clearance items, and gift cards may also be non-returnable.
What should I do if my item arrives damaged?
Please contact us within 48 hours of delivery. Include your order number, clear photos of the damaged product, and photos of the packaging so we can review the issue and assist you.
Do you offer refunds?
Approved refunds are processed to the original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.
How can I contact customer support?
You can contact us at:
support@royaldhofar.com
Please include your order number if your question is related to an existing purchase.
